CPRListings is an automatic business listings help tool. Available in three levels: CPRListings distribution, CPRListings Pro (USA) and Yext CPRListings Pro
With Yext CPRListings Pro, we created an entirely new way for businesses to control their digital knowledge, from NAP and holiday hours, to event details and more, across the vast ecosystem of third-party services that make up our Knowledge Network. We build direct integrations with our publisher partners to ensure that the data you store in Yext Knowledge Manager is accurate everywhere consumers search.
The minute you go live with Yext CPRListings Pro our patented Match & Lock™ technology automatically scans, locates, and claims your existing business listings on services in the Knowledge Network.
Built to support and preserve hard-earned local SEO, CPRListings Pro scans publishers’ databases — rather than scraping their consumer-facing services — to find the listings you want to control. When we identify a match, we immediately lock that listing so no other data source can alter your information.
Once Yext CPR Listings Pro has matched, claimed, and locked your listings from being updated by any source other than you, our proprietary Dual-Sync™ integrations keep you in control at all times.
Dual-Sync ensures that any update you make in the Knowledge Manager automatically populates to your listings across the web. The two-way API integrations at the heart of our patented Dual-Sync technology keep you updated on the status of your listings at all times, which you can view directly in the CPRListings dashboard. They also power analytics to help you understand how your listings drive real business for your brand.
Openings. Closings. Name changes. New products. New agents. Event location changes. Holiday hours. Emergencies. There are a vast number of business circumstances that demand “day & date,” real-time updates in order to keep customers informed. CPRListings real-time update architecture ensures that the changes you make are communicated immediately in the platform and updated as fast as each service allows — in many cases, within seconds
Via CPRListings’ direct integrations with the world’s top services in the Knowledge Network, you can rest assured that the data you store in the Knowledge Manager makes its way to consumers. But because your business isn’t static, that data will change.
With CPRListings, there’s no need to log in on a holiday to update your store hours. Changes to your digital knowledge — from holiday hours, to featured promotions, to social posts — can be scheduled to post automatically on the dates you desire. CPRListings does the work for you so you can keep consumers informed and enjoy your holidays.
Patented duplicate suppression.
Since search engines value consistency, duplicate listings can harm your local SEO. After all, if you ask ten different people a question and receive ten different answers, you can’t have real confidence in any of them, right? Patented Duplicate Suppression process finds and suppresses duplicate listings at the publisher-level, according to each one’s best practices, so consumers never see or hear incorrect or incomplete data about your brand.
In an effort to improve data quality, certain sites allow consumers to suggest edits to business listings based on their real-world experiences. Unfortunately, suggestions from consumers aren’t always accurate. And if incorporated into your listings, incorrect data can confuse customers and cost you valuable SEO.
Publisher Suggestions enables you to view suggested edits made by consumers on Google Maps, Facebook, and Yelp directly from your dashboard. Choose whether or not to incorporate these edits across your business listings.
With combined publisher-centric and proprietary data, CPRAnalytics gives you a comprehensive view of how consumers interact with your brand everywhere — and how that impacts your business.
View how often your listings appear in search, how many people click from those search results to learn more, the terms for which your locations appear to consumers, and much more. Yext CPRListings direct integrations with publishers in the Knowledge Network give you full control over the URL that your listings drive to, so you can tie them back to the conversion metric of your choice.
CPRListing Sync Pro gives you a single dashboard to control how your business appears across the internet. With the click of a button, you can instantly create and update listings across an established network of sites. Better yet, it keeps your information protected from third-party changes—putting you in control of your online brand.
Get your business found on search engines, social networks, mobile apps, navigation systems, and more with CPRListing Sync Pro!
Create and fix listings with the click of a button – Get your business found on an established network of search engines, social networks, business directories and navigation systems. With plenty of accurate listings, you’ll make it easier for customers to find your business online, and boost your local search ranking.
CPRListing Distribution gives you a single dashboard to submit, update, and monitor your business information across data aggregators: Neustar/Localeze, Acxiom, Infogroup, and Factual.
These aggregators share your business information with a network of directories that power search engines, navigation systems, voice search, mobile apps, and more—and create accurate listings customers can count on.
Modern search has changed the way customers find businesses online. Are you showing up as a point of interest in modern GPS systems? Mobile apps? Are voice assistants like Siri and Alexa giving your customers the right information?
Showcase your brand with photos and highlighting products and services. Offer more information like hours of operation and payment methods. Enhancing online listings is the way surpass the competition.
Report on the syndication of your data and proof of performance in citations. Our platform shows when data has been synced with each of the four data aggregators and your business growth in citations over time.
Build your online presence, drive customers to your door, and boost your business SEO. The correctness, quality, and amount of citations a business has all contribute to local search rankings.
Data aggregators gather consumer and business data and provide it to hundreds of listing directories, review sites, search engines, and more. They also power sophisticated modern applications such as Apple’s Siri and personal navigation systems.
CPRListing Distribution submits your business information to the main data aggregators: Neustar/Localeze, Acxiom, Infogroup, and Factual.
Over time, hundreds of directories will reference these aggregators to collect business data and create accurate listings based on your submitted information. This includes search engines, navigation systems, voice search, mobile apps, and even offline sources like telephone books and government records.
When multiple sources have consistent business data, two outcomes occur:
1. Google’s WebCrawler finds the same information in multiple places and adds more confidence to their business data
2. Good backlinks are created with more referring sources to the business’ website creating better SEO.
As soon as you enter your business information, we push it to the data aggregators. It can take 6-8 weeks for them to receive the information and ensure it is correct in their own databases. It is then up to the sites and sources to update their information from the data aggregators. They each query them at various intervals—some seek out the information weekly, monthly, etc. Therefore, the timeline for when a source picks up that information will vary greatly depending on their process for updating their data.
CPRListing Distribution is a continual process that maintains and builds your web presence over time. Once the data aggregators have your correct business information, the rate at which sites reference this information varies. To ensure the widest span of information and amount of listings created, Listing Distribution needs to be activated for an extended period of time.
Even if your business information is correct, listings can be eroded over time by user-generated content and other incorrect data. As long as your subscription is active, Listing Distribution refreshes your information with the data aggregators every week. Without this, there is a risk of allowing the current public data to change all of the value already established.
You can update your business profile as much as you like while your Listing Distribution subscription is active. There’s no limit on the number of changes you can make.
CPRListings products – are the top listings software tools available today
No coding or technical skills are needed
Start fixing your business listings issues immediately after activation.
Use the Knowledge section to create, edit and delete questions and answers to keep the virtual assistant updated and offer the best attention. You do not need technical staff or language specialists.
Use tags to categorize or segment knowledge and obtain statistics on the most consulted topics.
Quickly import content from a spreadsheet, or knowledge base from Zendesk Guide, and genereate new questions and answers automatically.
Number of sessions that were referred to another support channel. Analyze the reason and the group to which it was transferred.
Ratings obtained in each answer:- Feedback per day: shows the negative and positive feedback and conversations without ratings. – Feedback on interactions: shows the amount of positive or negative feedback detailed per day
Analyze the behavior of your tags.
Access the full history of chats. See the detail of each conversation with channel, condition, type of channel, user data, interactions performed, feedback, tag, origin, location, IP and device.
Analyze the performance of your customized announcements.
Know the most consulted and rated topics to have an overview of what is going on in a specific period of time.
Download all reports in CSV or PNG files. Schedule to receive your reports by email.
Add format to the answers: bold, italic, underlined and crossed out.
Include Youtube videos and create a superior experience.
Improve answers adding related questions or buttons that help your customers locate the information they need
Embedd a page (iframe) in a pop-up window to show complex forms or those that need a secure environment, such as payment.
Offer products or services in an attractive and interactive way.
Display forms to capture information about your customers or interact with a web service (WebService).
Attach files in PDF format to the messages in order to extend the information of the answers.
Use images along with text to solve customers’ requests.
Assisted navigation takes your customer to the right webpage to resolve their request, without them having to click on a link.
Use emojis to hold empathic, casual and natural dialogues.
Guide your customers’ search to provide continuity in requests. Static methodology: FAQ’s referred to a specific topic. Dynamic methodology: FAQ’s vary according to the most consulted topics.
Add external forms that interact with external systems or WebServices to offer solutions for each client’s needs.
Generate dynamic maps as add-ons based on a base of locations.
Integrate AgentBot to Zendesk Chat. Generate rules to refer the conversation from the virtual assistant to a human agent for more complex questions (second level).
Import the content of your knowledge base from Zendesk Guide and create your own chatbot with AgentBot
Allows queries to external APIs using forms.
Create a bot to chat on any internal communication channel.
Integrate AgentBot to LivePerson.
Generate a new contact in your customer base and analyze the interaction with the virtual agent to identify business opportunities
Redundant infrastructure with self-escalating capacity.
SLA 99.9% and public access.
The administration system uses OAuth 2.0 for resources authentication and availability.
We have SSL (Secure Socket Layer): an encryption protocol that ensures secure communication on the platform and in the chat interface.
Records of total amount of movements made in the administration platform, identifying executors and managers.
Encrypts sensitive content that the customer enters during the interaction.
Full security on Amazon. We are certified in ISO 27000 and successfully passed SSAE 16 audits.
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